
Jossey-Bass
The Best Service Is No Service: How To Liberate Your Customers From Customer Service, Keep Them Happy, And Control Costs
Pagine: 336, Edizione: 1, Copertina rigida, Jossey-Bass
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Jossey-Bass
The Best Service Is No Service: How To Liberate Your Customers From Customer Service, Keep Them Happy, And Control Costs
Pagine: 336, Edizione: 1, Copertina rigida, Jossey-Bass